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Ordering Information Corporate Address
Ordering Please e-mail or fax your purchase order to Alfa Scientific Designs. The information sent should include the product catalog number, product description, quantity and price. We will send you an e-mail or fax confirming your purchase order along with an estimated ship date. If your business does not use a purchase order, you may fill out the Sales Order Form on this web site and fax it to the attention of Customer Service at (858) 513-8388. Terms of Payment Alfa Scientific requires the first order to be paid in advance or cash on delivery(COD). Credit terms are available at the discretion of Alfa Scientific Designs. To obtain credit, please complete and return the Credit Application by fax for review and approval.
Alfa Scientific Designs will ship orders using the customer's preferred carrier. If the carrier is not specified, we will use the most cost effective and timely service available. Please include the shipping address along with a contact name and phone number on the order. UPS, FedEx, DHL and most other freight companies will not deliver to P.O. Box addresses; a street address is needed. Return Policy Our goal is complete customer satisfaction, and we will address all customer concerns promptly. A Return Goods Authorization (RGA) number must be obtained from Alfa Scientific Designs prior to returning any product. Refunds or credits are given at the discretion of Alfa Scientific Designs. Authorized returns made at the customer’s request, and not resulting from action initiated by Alfa Scientific Designs, are subject to a 30% restocking fee. Alfa Scientific Designs is not responsible for products that have expired, were used improperly, or were stored incorrectly. Quality. Service. Commitment. |
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